We cover all Livingston, Edinburgh, Broxburn, Queensferry, Whitburn, Bathgate & Falkirk areas.
Mon - Fri 8.00 - 21.00
Saturday - Sunday 8.00 - 20.00

01501 76 34 28

4 Stoneheap Crofts
West Lothian, EH47 8BX

Frequently Asked Questions


Frequently Asked Questions

Home Heating Specialists

Enjoy the benefits of Mech-A-Tech home heating maintenance plans

Contract the office giving your name, address and telephone number and if possible, the make of the boiler

If your call is submitted before 12 noon, you will most likely be attended to the same day

Outside normal working hours and at weekends, you will be transferred through to our 24 hour emergency helpline, where an operator will take your information and details, and will contact the engineer on call.

Our engineers carry enough spares to repair the first 5 most common faults on any conventional domestic heating system as well as carrying some additional components for particular makes or boiler

No, the contract is not available for warm air heating systems, or for systems for which parts are no longer available

No, but the new owner can apply for the contract to be renewed

Yes, but the system will have to be inspected prior to cover being accepted

As long as spare parts are available, or to the end of the boiler life

No, unfortunately the difficulty obtaining spares and the short life span of domestic gas fires, gas hobs and cookers, make it uneconomic to offer parts and labour cover. However we can offer annual servicing and inspections of these appliances at extra cost.

Telephone the office during normal working hours and we will arrange a suitable appointment to carry out a survey, if required

URGENT CALLS: 7 days, 8am – 9pm | NON-URGENT CALLS: 7 days, 8am-5pm

If your call is submitted before 12 noon, you will most likely be attended to the same day

Customer Support
01501 763 428

We do not employ salespeople so we can pass our savings on to our customers.

All quotes for new systems and boiler replacements are carried out free of charge, and in most cases a quotation will be issued at the initial survey.

Mech-A-Tech only purchase and issue products of the highest quality and products of well established companies.

Please get intouch should you require a no obligation quote. We are always here to help

Gas Emergency Service
0800 111 999

All gas leaks must be reported to the Gas Emergency Service on 0800 111 999 who offer a 24 hour ‘make safe’ service within 2 hours of a reported leak. An engineer will attend the leakage and ensure the system is shut down, followed by one of our own engineers visiting the scene the same day, providing the call was logged before 4pm
If you have any queries, or require any further clarification, please do not hesitate to contact the office.

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